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Legal

Here, you’ll find all the important information about our terms, policies, and compliance standards. We’re committed to being transparent and ensuring our services meet the highest legal and regulatory standards to protect your business and data.

Consumer Duty Statement applicable to retail Consumers

At MAAYAN, We always try to put the Consumer’s best interests at the heart of everything We do, and to ensure that the Consumer experiences a positive outcome.

Our Consumer Duty Statement outlines Our commitment to treating Our Consumers fairly, transparently, and with integrity, in accordance with the Financial Conduct Authority (FCA) guidelines.

The Consumer Duty Statement focuses on four key outcomes which represent essential elements of the relationship between Us and Our Consumers:

  • Products and services
  • Price and value
  • Consumer understanding
  • Consumer support.

These guide our efforts to ensure We meet and exceed Consumer expectations while adhering to regulatory standards.

Consumer Duty Principles

Act in Good Faith

We pledge to treat all Consumers fairly, ensuring that Our products and services meet their needs and expectations. We will always act in their best interests. We will take steps to identify Consumers who may require additional support, such as vulnerable Consumers and ensure they never receive a worse experience.

Avoid Foreseeable Harm

We take proactive measures to identify and mitigate any potential harm to our customers, ensuring our products and services do not cause undue risk or detriment.

Enable and Support You

We empower You to make informed decisions by providing clear, accessible information and support throughout Your customer journey.

Deliver Good Outcomes

We are committed to delivering positive outcomes for You, ensuring our products and services provide genuine value and meet Your needs effectively.

Monitoring and Reviewing Consumer Duty Compliance

To ensure We continuously meet FCA Consumer Duty requirements, we:

  • Regularly review Consumer feedback and complaint trends.
  • Conduct internal audits to assess the effectiveness of Our policies.
  • Implement improvements based on identified areas for enhancement.

FCA Consumer Duty Guidance

Please see here FCA guidance on Consumer Duty. If you can not access this link, please reach out to Us so that We may provide You with this document.

For inquiries regarding Consumer Duty, please reach out to us at [email protected]

For lodging any complaints, please see Our Complaints Policy